Tenant and Leaseholders Survey 2021

Hillingdon Council are conducting their second Tenant and Leaseholders Survey and would like to invite Tenants and Leaseholder to have your say. Your views are important to us, so we would like to hear from you.

Please click the link, which is open until 30th December 2021.  https://www.hillingdon.gov.uk/resident-consultation

Taking part is totally private and confidential and will take less than 10 minutes to complete.  The results of this survey will be collated and published online.

If assistance is needed completing the survey, or a large print version is required or in another language, please contact the Customer Engagement Team by telephone on 01895 277038 or email customerengagement@hillingdon.gov.uk  

What’s Climate Change got to do with Eastcote?

Hillingdon Council would like your ideas on climate change by 20 June 2021.

The whole idea of climate change can seem a little unreal, something that will happen in some remote future. Maybe that is why the problem is now so urgent. Even in quiet, suburban Eastcote, serious flooding is happening more often due to extreme weather events which are expected to become more frequent and more extreme.

Hillingdon Council has followed up its Climate Emergency Declaration from early last year by issuing a draft Strategic Climate Change Action Plan and offering it for consultation. The Plan itself, and instructions on how to respond to the consultation, can be found on the Council website at www.hillingdon.gov.uk/Climate-consultation .

There is an online survey divided into seven Themes: Community Leadership, The Council’s Own Operations, Building Better Places, Using Clean and Green Energy, Waste Management, Climate Change Adaptation and Mitigation, and Carbon Offsetting. For each one, you are asked to respond yes or no to the questions: ‘Is our approach clear?’ and ‘Have we missed anything?’ There is then a suggestions/comments box for each Theme.

It becomes a bit difficult if you want to say something that doesn’t fit easily into one of those themes, so there is an option to compile your own response and email it in.

The Council are clear that the Plan is the first step in a process that will involve the whole community, and that the Council must take a leadership role. Here’s a brief quote from the Plan: “Responding to the climate emergency requires a collaborative effort from everyone. It is therefore important that there is full engagement. It is also important to ensure that everyone has the opportunity to present their ideas and their experiences to ensure that the Council is progressing in the right direction.”

However urgent you think the climate crisis is, it’s probably way more urgent than that. So please set aside a little time, read the plan, and respond to the consultation by 20 June, so that the Council has a strong mandate for real transformative action.

Please Report Surface Water Flooding

Thames Water do not think that there is a problem with drains in the area.  However, several instances of them being called to clear drains which were leading to localised flooding suggest otherwise.  It is therefore up to residents to report all localised flooding every time it happens.

The sewer flooding questionnaire from Thames Water should be filled in to record every event.

Please also see Flooding – Hillingdon Council.  This site has lots of links about responsibilities, what to do to prepare yourself and your property, as well as who to contact during a flood event.

River Pinn flood risk projects

updated River Pinn project information page can be found at the following link: https://consult.environment-agency.gov.uk/hnl/the-river-pinn-project-information-page/

To ensure engagement activities continue throughout the pandemic, they will also be setting up an online engagement portal, EngagementHQ. The platform has been used by governments and public organisations around the world, from large public consultations to small community panels. Once up and running, this will be our main project hub, containing further detail about what’s happening in your local area and how to get involved. They plan to launch this in March and will keep you updated with progress.

If you have any questions about the project update or the engagement portal, please do not hesitate to get in touch with the project team using the other contact details below.

Kind regards,


Lucy Allard

On behalf of the River Pinn project teams

Environment Agency | Flood Risk Management | Hertfordshire and North London
Alchemy, Bessemer Road, Welwyn Garden City, AL7 1HE
External: 03708 506 506 | Incident Reporting Line: 0800 80 70 60

For up-to-date information about the River pinn projects please visit our project webpages :