Delivery scams

Eastcote Police are reminding residents to stay vigilant following reports of scam text and email messages which appeared to be from parcel delivery companies.

The messages appear to be from couriers like DPD and Royal Mail, stating that they have tried to deliver a parcel and asking you to click a link to reschedule the delivery. The link directs you to an authentic looking website, which asks for your full name, address, date of birth and mobile number. Upon completion of the form, you are then asked to enter full credit card details.

In recent reports the fraudsters have gone a step further as they are calling victims who have passed on their details back some days after the first scam, claiming to be from the victim’s bank. The fraudster claims to be investigating the delivery fraud, saying that there has been an attempt to take money again and that they need to transfer their money to a safe account. Some of the victims have been scammed twice as the fraudsters are able to convince them they are genuine due to having all the original information from the first scam.

It’s important to check the details in the messages and make sure it is genuinely related to an item you have ordered.  Remember that a bank will never contact you and ask you to move money to another account.

Visit for advice on avoiding scams.
If you believe that you are a victim of this scam please report online to or call 0300 123 2040.

Gemma Robinson
Police Community Support Officer